Testimonials - Continuous Improvement Squared Limited

Testimonials

Simon was a pivotal member of Hastings Change and Continuous Improvement team. He was the lead author on the CI vision & strategy and was able to move quickly from high level strategy to detailed tactical delivery. During his time at Hastings he and his team delivered tangible benefits to customers, colleagues and the company. These included c.300k Customer getting an enhanced MTA journey/experience, IVR improvements, the launch of AVAYA Call Back service and up to £8.5m reduction in indemnity for claims. He also has a passionate for developing others and building CI capabilities. This ranged from working lunches with teams across the business to Yellow, Green and Black Belt development programmes. A class act. A decent bloke. I look forward to our paths crossing again.

P. Whymark

Simon is a great person, who truly understands how to practically apply CI & Change methodologies to deliver exceptional Customer Service. He knows how to work with Colleagues at all levels to help them with tools, techniques and advice to make themselves and companies better. He truly cares about people and Customers and he is a true CI master black belt. I learnt lots from him.

G. Askham

I have worked with Simon on a number of occasions throughout my career. During those times, he has always been the same - hard working, conscientious, dynamic and highly professional. He is always looking to identify ways that will benefit his customers and the business, as well as searching for ways to improve the team within which he works. It's been a pleasure working with Simon and I look forward to working with him again in the future.

R. Gordon

Simon is a superb C&CI leader - he engages well with the relevant stakeholders, and is pragmatic and balanced in his approach. He creates a true CI environment, and is exceptional at developing others. Simon has been a great addition to the HD leadership team, and will no doubt add significant value to other organisations he works with - a true professional.

A. Gray